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Delivery Policy

SSTYLE JEWELLERY SHIPPING POLICY

Last Updated: April 5, 2025

Thank you for shopping with Sstyle Jewellery. We are committed to providing you with a smooth and secure delivery experience. Please read our shipping policy below to understand how we handle orders, processing, and delivery.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Custom or made-to-order items may require additional processing time. Estimated time will be communicated at checkout or via email.

Shipping Methods & Delivery Time

We offer the following shipping options:

Domestic Shipping (within malaysia):

East area : 3–7 business days
West area: 1–3 business days

International Shipping:

Standard International: 7–14 business days

Delivery time may vary depending on your location and customs procedures. Unexpected delays due to weather, holidays, or courier issues are beyond our control.

Shipping Fees

Shipping costs will be calculated at checkout based on your location and selected shipping method.
Free shipping may be available for qualifying orders over a certain amount (details available on our website or promotions).

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your shipment in real time.

Customs & Import Duties (for International Orders)

International shipments may be subject to import duties, taxes, and customs clearance fees, which are not included in the item or shipping prices.
These charges are the responsibility of the recipient and must be paid upon delivery.

Shipping Address & Delivery Issues

Please ensure your shipping address is complete and accurate.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.
If your parcel is returned to us due to an incorrect address or failure to receive, we will contact you to arrange re-delivery (additional shipping fees may apply).

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at sstyleacc@gmail.com within 7 days of delivery.
We will assist you in filing a claim with the courier and arranging a replacement if applicable.

If you have any questions regarding shipping, please feel free to reach out to us:

Email: Sstyleacc@gmail.com

Phone: 010-4535959

Business Hours: Monday–Friday 10:00 AM – 6:00 PM